Your Privacy Matters to Us
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Personal Information
We collect personal information that you provide to us, including your name, email address, phone number, address, passport details, and other identification documents necessary for travel and document services.
Payment Information
We collect payment information necessary to process your transactions. However, we do not store your complete credit card information on our servers. All payment processing is handled by secure, PCI-compliant payment processors.
Usage Information
We automatically collect information about how you use our website and services, including your IP address, browser type, pages visited, and the time and date of your visits.
Service Delivery
We use your information to provide our travel and document services, process your applications, communicate with you about your bookings, and provide customer support.
Legal Compliance
We may use your information to comply with legal obligations, such as government regulations for travel and document processing, and to protect our rights and interests.
Service Improvement
We analyze usage patterns to improve our services, develop new features, and enhance your overall experience with our platform.
Security Measures
We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits to protect your personal information from unauthorized access, disclosure, or misuse.
Access Controls
Access to your personal information is restricted to authorized personnel who need it to provide services to you. All employees are trained on privacy and security protocols.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Document copies are securely destroyed after the required retention period.
Service Providers
We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, government agencies for document processing, and travel partners.
Legal Requirements
We may disclose your information when required by law, such as in response to a court order, government investigation, or to protect our rights and the safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.
Access and Correction
You have the right to access, update, or correct your personal information. You can do this through your account dashboard or by contacting our customer service team.
Data Portability
You can request a copy of your personal information in a structured, machine-readable format. Contact us to request your data export.
Marketing Communications
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the information below: